Stay up to date on the latest in business technology, IT services, and AV solutions.
Stay up to date on the latest in business technology, IT services, and AV solutions.
Green Bay, Wis., March 23, 2017–Camera Corner Connecting Point announced it has achieved exclusive Blue partner status with Datto, the leading provider of total data protection solutions for businesses around the world.
CCCP has exceeded high standards of performance to qualify for Blue status in Datto’s partner program, the highest classification provided by Datto. The Blue status includes the utilization of marketing development funds, a hardware insurance policy, free shipping for devices, competitive and flexible pricing, VIP technical support services, early access to new products, and a complimentary pass to Datto’s annual partner conference. Datto Blue status represents the top 5 percent of partners, worldwide.
Since the beginning, CCCP has strived to provide its customers with world-class technology solutions. Its partnership with Datto reflects this mission by being a complete business continuity solution, rather than just a backup like many other companies. This gives business owners peace of mind, so whether their harddrive crashes or a hacker gets into their system, they don’t have to be without their internal assets and can continue business as usual.
“It’s such a pleasure to see Datto partners excel in their businesses,” said Rob Rae, vice president of Business Developmen at Datto. “Camera Corner’s employees have demonstrated their extensive knowledge in the business continuity market, and have completed the requirements of this exclusive, top tier of our Partner Program. We welcome Camera Corner to Blue status and look forward to growing our partnership even further.”
CCCP is a third-generation camera, AV, computer and technology company, serving customers since 1953. CCCP’s mission is to provide the latest in technology, backed by best-in-class customer service and support. With a full staff of AV and security system designers and installers, plus over 30 full-time network engineers and computer service technicians, CCCP expertly represents every area of AV, video security, communication and information technology services. For more information, visit www.cccp.com.
Datto protects business data and provides secure connectivity for tens of thousands of the world’s fastest growing companies. Datto’s Total Data Protection solutions deliver uninterrupted access to business data on site, in transit and in the cloud. Thousands of IT service providers globally rely on Datto’s combination of pioneering technology and dedicated services to ensure businesses are always on, no matter what. Datto is headquartered in Norwalk, Connecticut and has offices in Rochester, Boston, Portland, Toronto, London, Singapore and Sydney. Learn more at www.datto.com.
ATLANTA, GEORGIA, October 4, 2016 — American ingenuity, the unique ability to apply creative thinking to overcome the most challenging hurdles to success, is something that NanoLumens applies to every one of its installation projects. Recently, this ability was put to a major test when the company was tasked with designing a visually powerful display solution for Acuity Insurance’s new campus theater.
Ranked second on the list of top Fortune 100 Best Companies to Work For, Acuity Insurance is a classic American success story that celebrates and supports the value of American ingenuity every day in the service of its large base of American clients. Founded in 1925, the country’s 57th largest insurance provider credits its success to its 1,200 employees and to the United States of America, which creates a wealth of business opportunities for the clients it serves.
“The United States offers more opportunities to more businesses than any nation on earth and our employees work tirelessly to help enable these businesses to achieve their biggest dreams,” President & CEO Ben Salzmann explained. “Keeping our employees motivated and informed is key to our continued success, so we created this new theater to help make that happen through quarterly employee town-hall meetings and smaller on-going group meetings and presentations held regularly throughout the year.”
Incorporating jumbotron sized video walls into the new 2,000-seat theater posed a serious challenge because the two-level theater is circular and the seats are installed in a shockingly vertical manner in a 65-foot radius from the stage. “People who enter the theater for the first time gasp because it is most unusual to see so many seats arranged in such a vertical manner in a radius that is so close to the stage,” Salzmann emphasized. “It delivers the impact we were hoping to create.”
To complete the impact, however, required a display solution that would enable every seat in the theater to have a clear view of the stage no matter where the seat was located. In addition, the total weight of the solution had to fall below a certain limit in order to conform to the architecture of the building ceiling. Acuity Vice President – Services and Administration Sheri Murphy added, “With this circular set-up, we determined that part of the audience would always be looking at the speaker’s back side. This reality created the need for the multi-panel LED curved displays that could be seen clearly and vividly from the front from every seat in the theater, regardless of the location.”
The question was who could conceive of and then design and engineer the exact solution that would meet the requirements of the space — and that’s where NanoLumens came in to the picture, thanks to Acoustics by Design, the company responsible for developing the new theater’s entire advanced audiovisual system, and Camera Corner Connecting Point, the company responsible for installing whatever display solution was selected.
“We went through a long process discussing the digital displays,” Acoustic by Design Senior Audio Visual Consultant Tim Hamilton stated. “Since Acuity didn’t have a space like this currently, we explored many different technologies, everything from LED to projection technology. It was a tough challenge to ensure that the display solution met the vision of the Acuity team and resonated well with each audience.” After selecting LED technology as the way to go, Acuity, Acoustics by Design and Camera Corner Connecting Point selected NanoLumens because they were the only company that could meet the unique challenges presented by the space. “We wanted something that would be clean looking from an installation perspective and offer the brightness and resolution that the client’s content on the screen was going to require,” Hamilton continued. “NanoLumens created a stunning solution that worked for everyone involved in the project.”
The solution created by NanoLumens is a breathtaking five-sided pentagon 3mm NanoSlim LED display solution that literally galvanizes the attention of everyone who sits in the new theater. Each of the five curved displays measures 10’H X 6.5’W and is joined together to create a single pentagon shaped structure that hangs suspended from the ceiling over the theater’s central stage. The pentagon measures 16’ across the center and weighs a total of 3,600 pounds, including the winch. The calculated weight of the displays is only 1,900 pounds.
“We had a very specific weight limit that we had to stay under when designing the display solution,” Camera Corner Audio Visual Systems Consultant Scott Tomashek emphasized. “The NanoLumens team demonstrated their value by creating a superior solution that came in under the maximum weight limit.
As critical as the NanoLumens LED displays are to the new theater’s success, a 10 Danley speaker sound system with one large subwoofer and a six-camera video system to track speakers from every angle complete the technology package. “We made every effort to ensure that the visual sightlines and audio clarity were second-to-none,” Salzmann concluded. “The combination of the NanoLumens displays with the audiovisual system results in a solution that will help us to better connect with, inform and motivate our employees.”
According to NanoLumens Regional Sales Manager Ryan Wilhelm, the success of the project is a credit to every member of the team, each of whom contributed their very best ideas to design a solution that delivers an unprecedented visual impact in a structure that weighs less than the maximum weight restriction. “We wouldn’t take ‘no’ for an answer,” Wilhelm laughed. “Every time we faced a design or weight challenge, we just put our minds to it and started from scratch to create a solution that would work. If that’s not American ingenuity in action, then I don’t know what is!”
About Acuity Insurance
Acuity, headquartered in Sheboygan, Wisconsin, is a property and casualty insurer that operates in 25 states, generates over $1.3 billion in revenue through 1,000 independent agencies, and manages over $3.5 billion in assets. Named the #2 large company to work for in America, Acuity employs over 1,200 people.
About Acoustics by Design
Acoustics By Design, Inc., is one of the leading independent acoustical consulting firms in the Midwest. The firm provides acoustical consulting services to architects, engineers, building owners, facility directors, and municipalities. Acoustics By Design also includes an integrated team of consultants who design audio, lighting, and technical systems, and integrate them with the native acoustical environment. Headquartered in Grand Rapids, Michigan, Acoustics By Design serves clients in Michigan, Illinois, Indiana, Ohio, and Oregon in addition to the Pacific Northwest region. For more information, visit www.acousticsbydesign.com.
About Camera Corner Connecting Point
Camera Corner Connecting Point started simply as Camera Corner in 1953, when it opened as a camera store in downtown Green Bay, Wisconsin. From a staff of two in 1953, the third-generation business has grown to a staff of over 120 employees that are involved with much more than simply cameras! The company has expanded its expertise into all types of technology that moves businesses and connects people to their jobs, to information and to each other. Camera Corner Connecting Point is the oldest technology store in Northeast Wisconsin. The firm is committed to provide its customers with quality products and services at the best value.
NanoLumens, headquartered in Atlanta, Georgia, creates display visualization solutions that deliver truly immersive customer experiences and great return on investment. We provide unique solutions to problems that haven’t been thought of yet. Our fully custom display solutions provide engaging customer experiences and the ability to realize solid returns on investment. Our brilliant displays, designed and assembled in the USA, are so thin, lightweight and curvable, they fit almost anywhere. With quality backed by an industry leading, Six Year Warranty, NanoLumens is your collaboration partner for visualization solutions that live up to your imagination. For more information, visit: www.NanoLumens.com.
Macintosh computers are very secure and immune from the viruses and malware that affect Windows computers. If you want further peace of mind, follow the guidelines below.
Sophos Antivirus for Mac (free)
Avast Free Antivirus for Mac
Malwarebytes Anti-Malware for Mac
If you receive a phone call and the caller claims they have detected problems on your computer, HANG UP! THIS IS A SCAM. There is no way for someone to “know” your computer has problems unless they have physical access to your Mac. Never give anyone remote access to your computer unless you know and trust them.
Pop up screens offering to fix your computer
If you see a window pop up when you are browsing the Internet claiming to have detected numerous problems on your computer, close the window or quit the browser. Pop-up ads like this are misleading and should be avoided. Unless someone has physical access to your computer, they cannot diagnose problems on it.
Public (Unsecured WIFI)
If you are using a public, or open WIFI network, do not sign into sites with sensitive information, like financial sites. Hackers, to obtain personal information, can easily penetrate unsecured WIFI networks. They can monitor traffic on the network and obtain passwords, account names and so forth.
Camera Corner Connecting Point recently installed a new sound system for Acuity Insurance for its new 2,000-seat theatre-in-the-round.
“Acuity will use the theater for ongoing staff training and its quarterly, company-wide town hall meetings,” explained Scott Tomashek, lead engineer on the project for CCCP. “Acuity is also an excellent corporate citizen and will make the space available to the community for debates, chess tournaments, school events, and so on. It’s not for rent, per se, but they’ll make it available. They were previously holding their meetings in a combined six-room conference-center-style, so the theater-in-the-round is a massive upgrade.”
Congratulations to Acuity on their newest addition!
Read the full article here.
Green Bay—History was made as a new accessibility icon was revealed Nov. 17 in the joint parking lot of Camera Corner Connecting Point and Associated Bank in downtown Green Bay.
CCCP and Associated Bank are the first businesses in the state of Wisconsin to use this new icon, which has only been adopted in two other states as of Nov. 2016.
The new icon shows a person leaning forward out of a wheelchair, navigating themselves in the world.
Representative of the No Limits team of Aspiro, CP and Curative Connections Nicole Hoffman explained what this new icon means to the community.
“This is so much more than an icon,” Hoffman said. “It’s about the perception of disability in a public space. And it’s about a cultural change in the way disability is understood.”
Rick Chernick, CEO of CCCP, is a member of the committee for Aspiro. He explained how the new icon came to be through a resource development meeting Hoffman was also at.
At this meeting, Hoffman had explained the new icon. CCCP was renovating a new building at the time, and Chernick realized it was the perfect opportunity to introduce the icon in the new parking lot, as well as the current retail store lot. After the meeting, Chernick contacted Philip Flynn, president and CEO of Associated Bank.
“Without any hesitation at all (Flynn) said ‘it’s wonderful, let’s do it,” Chernick said. “We’re so excited that this can be done.”
Flynn spoke at the event as well, and said Associated Bank is very serious about diversity and inclusion in his company.
“Anything we can do to promote the folks who are disabled to move to a more modern and forward-looking logo is something we’re delighted to do,” Flynn said.
Chernick also expressed how he hopes the rest of the state, especially Green Bay and Brown County, will follow CCCP and Associated Bank’s lead with adopting the new icon. Northeast Asphalt has the new icon available to any businesses that would like to integrate this into their business.
To congratulate the businesses, Hoffman gave Chernick and Flynn each a statue of the new icon as the leaders in the new initiative.
Green Bay—Camera Corner Connecting Point held a Symposium with Hewlett Packard Enterprise (HPE) and Hewlett Packard Inc. (HP) Nov. 1, at Lambeau Field.
Over 100 IT men and women attended the event to learn more about products, services and practical application of new hot technologies offered for today’s businesses. There were a total of five sessions offered: ‘Are you satisfied with your network? You shouldn’t be,’ ‘Delivering today’s expected storage environment,’ ‘HPE software defined storage and hyper converged solutions,’ ‘Windows 10’ and ‘What is your mobility solution going to look like in a year or two?’
Each session had a different speaker, with applied expertise in the field they spoke about. Four of the speakers were with HPE, and one representing Microsoft.
The first speaker, Chris Young, has over 20 years of experience serving customers across North America. His session was about networks and the continual changes in the industry. Young spoke about building a strong wired and wireless network to support a businesses critical applications. He also provided information about the strong security needed to support the Millennial Bring Your Own Device program needs. In addition, he spoke about ways to simplify management to free up a businesses IT team.
Wayne Machovec spoke for the second session. Machovec has assisted midwestern clients for 35 years in the IT industry. His session focused on all-flash datacenters, a up-and-coming solution for businesses servers. This new technology is available thanks to the flagship HPE 3PAR StoreServ family of all-flash and converged flash arrays. These systems deliver 99.9999% uptime, with built-in protection and affordability for any application.
The third session speaker, Tony Lagera, has significant experience in data center and communication aspects of IT. Lagera’s session focused on hyperconverged solutions and how to transform a business’s current IT environment into general purpose virtualization, virtualized desktop infrastructure (VDI), ROBO and cloud. These solutions feature simplified upgrades, increased uptime and service levels at a lower cost.
Dave Priebe, a 25-year veteran with Ingram Micro, has spent years presenting and training for Microsoft’s many products useful to businesses of all kinds. Priebe spoke about Windows 10 and the new features available on powerful, modern devices. The best Windows brings businesses innovative tools to get things done, fast. He explained that Windows 10 delivers more built-in security features and safer authentication than ever.
The last speaker was Dan Schneider, an employee of HP for over eight years. His session focused on mobility solutions. As technology continues to change, the workforce, workplace and work styles are changing with it. Schneider explained the days of IT standardization have moved to employee-influenced personalization. He made suggestions on how to best adapt to these changes and implement them.
After the sessions, lunch was served and clients had the opportunity to meet with and ask questions of the speakers about the products and subjects of the sessions from the morning. Camera Corner plans to offer Symposiums in the future to continue offering best-in-class service and information to its customers.
Executing New Initiatives Required a Modern Telephony Solution
Elevating the customer experience by treating store guests as part of the family is ingrained in the
Festival Foods culture. The grocery chain invests in technologies that ensure PCI compliance and
make guests feel that employees care about them and the products that its two dozen stores sell.
Plans for eCommerce, and a centralized call center to take phone orders, are on the drawing board.
Added Functionality Eliminates Expensive Support and Service Delays
Festival Food’s legacy PBX solution was cumbersome and antiquated. Functionality was limited to making basic phone calls and it was unable to integrate with the POS system. Only one company in the area could handle support. The system also didn’t have a user manual, so basic operations were confusing. The phones had nine buttons—push them in the wrong order and calls were dropped.
The cost of support was also a concern. Resolving any technical issue was expensive, whether the work was done onsite or remotely. Most of the time it was handled onsite, so the company incurred travel charges as well. The support organization also didn’t offer 24/7 support. If the phones went down, the issue could not be resolved until the next day, which was unacceptable to this customer-focused company.
ShoreTel Integration with Key Systems Makes Good Customer Service Great
Camera Corner Connecting Point (CCCP) implemented the ShoreTel VoIP UC phone system
across the majority of Festival Food locations in less than a year. By integrating with Festival Foods’ POS, the company is now able to provide faster customer service.
“We integrated the phone system with radio handsets in our stores. When issues arise,
managers and employees can answer the call right on the floor,” explained Festival Foods IT Director Mike Nomland. “We also tied the phone system into an overhead paging network. Employees push one headset button to talk on one frequency and another button to talk over outside speaker or microphone.”
Every Festival Foods location has its own switch because of the need for low latency. ShoreTel VoIP UC also enables the company to deploy a SIP trunk and PRI allocations to multiple sites.
“That would’ve been more complicated with other, more expensive VoIP systems,” said Nomland.
Since Festival Foods offers Wi-Fi for customers and accepts credit cards, security is extremely
important to comply with PCI DSS regulations. The entire network must be secure on every device, the guest network and production network. ShoreTel ensures that every component of the system is bulletproof.
CCCP Exceeds Expectations in Service and Support
On CCCP’s recommendation, Festival Foods chose ShoreTel VoIP UC. It was less expensive than other vendors, and offered more flexibility and redundancy. With ShoreTel’s easy-to-use, intuitive
interface, there was no need for extensive training either. ShoreTel’s reputation for excellent security and regular updates has given IT peace of mind.
“CCCP has been a great partner of ours. They are almost an extension of our company. They’ve
just been absolutely wonderful and honest,” said Nomland. “We ask them to do more than you
could ever expect, and they deliver. Having CCCP as a partner is another reason we went with
the ShoreTel system. We knew they could help with the implementation and handle the support
“CCCP’s deployment of the ShoreTel solution went flawlessly. It was very affordable. ShoreTel provides all of the features we need now, and it leaves us the option to add capabilities later,” said Nomland. “I’m very happy with CCCP and ShoreTel.”
Written by Pam Bednarczyk, Content Marketing Manager at ShoreTel
Want to increase customer loyalty and overall happiness? Help your customers to help themselves.
As a recent Forrester survey demonstrated, there’s a new breed of customer and a new set of customer expectations when it comes to service delivery. Today’s customers not only want accurate responses; they also want them as quickly as possible. And they’re more than happy to take the lead in seeking out those answers themselves.
“We’re definitely seeing an increase in the number of individuals who use self-service options,” said Ken Sax, ShoreTel’s manager of knowledge management. “Over time, people have become more accustomed to searching for answers online. In fact, the expectation now is that they will indeed be able to find the answer online.”
Millennials in particular are increasingly inclined to seek self-service options like a knowledge base. Something to consider, no matter your business or its market. Even if Millennials are only a small portion of your business today, that percentage is guaranteed to grow as those aged 18 – 34 years old now make up the nation’s largest living generation.
According to Sax – who has almost two decades of technical support expertise – those are just some of the reasons why it’s important to have a strong knowledge base in place. But beyond helping your customers, it can also help improve the responsiveness of your customer support staff as they, too, can use this tool to uncover answers and share insights.
What’s a Knowledge Base?
A knowledge base is an online, centralized repository of information that provides a myriad of insights and answers about your product or service. The goal is to provide easy and intuitive access to information that will enable both your customers and your employees to find answers quickly, without having to call customer support.
And, according to Sax, if those ‘do-it-yourself’ customers either can’t find what they’re looking looking for or find inaccurate information, it can directly impact your bottom line.
“As a customer, by the time I have to file a case or contact a person, I am already dissatisfied,” said Sax. “You can lose sales because of bad support.”
Given the growing popularity of self-service options such as a knowledge base, Sax recommends constant surveillance and updates to make sure the information is relevant and current. Continue to hone the information as your offering evolves, and incorporate additional insights based on questions and concerns from your customers. Track what your competition is doing (or saying) about your offerings. Make use of input from social channels and other forums as all are valuable sources of additional perspectives. Plus, beyond having the most accurate and complete information online, make sure it can be found by employing strong keywords.
“The best article in the world is no good if no one sees it,” said Sax. “Examine not only what they’re looking at, but what they’re not looking at as well. If you see content that has not been viewed in a while, consider taking it out to make room for more pertinent information that people are searching for.”
And, when it comes to your most-viewed content, Sax emphasized the need for ongoing oversight.
“Continually identify and review the content that is most-used,” said Sax. “You want to ensure that it is of the highest quality in terms of accuracy and recent updates.”
For many companies, a knowledge base has become an integral component of customer service delivery. It can not only improve speed of answer for your customers and your support staff, but ultimately, improve your bottom line in the process.