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Enhance Your Microsoft Teams Experience with 8×8 Voice

Take your Microsoft Teams experience to the next level with Direct Routing from 8×8. Organizations around the world use Teams to collaborate seamlessly from anywhere at any time and when you factor in the enterprise telephony and public switched telephone network (PSTN) calling capabilities 8×8 can bring to table, it results in a powerful and effective communication solution. 8×8 Voice for Microsoft Teams is a cloud-based, direct routing service that allows Teams users to make and receive calls over the PSTN using the native Teams desktop, mobile or web app. Setting up on-premises equipment, SIP trunks or end-user software become administrative complexities of the past. The Teams user experience is enhanced with advanced phone features, better call quality and the option of cost-effective calling plans which cater to unique needs.

Here are our top four reasons why 8×8 Voice for Microsoft Teams is the way to go:

 1.     The familiar Teams experience, with unbeatable global reach

The primary collaboration hub for employees in organizations around the world is Microsoft Teams, and 8×8 Voice believes call connectivity and quality should be borderless. Direct Routing with 8×8 gives Teams users the opportunity to make and receive global calls directly from the native Teams dialer. With 8×8 Voice for Teams you can enjoy crystal-clear calls with phone numbers in 120+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 42 countries. Your organization will benefit from rapid deployment and improved commercial licensing with 8×8, whom Gartner has recognized as a leader in their Magic Quadrant for UCaaS nine times in a row.

2.     8×8 Contact Center: Certified for Microsoft Teams

With 8×8 Voice for Teams your contact center agents can skip the hassle of having to learn a separate communication tool. By routing calls directly to Teams-powered support staff, the 8×8 Contact Center improves customer service while supporting omnichannel interactions, call recording and more. Why is this critical? Well, it means sales, service and support agents can quickly connect and collaborate with other Microsoft Teams-enabled experts to resolve customer issues quicker. Managers and supervisors can stay on top of changing customer expectations with complete voice and digital channel support, intelligent routing, and proactive self-service options. The 8×8 Contact Center aims to simplify customer engagement workflows and spark collaboration across your organization.

3.     Teams is just the start

With the ability to seamlessly integrate into popular business apps and CRM tools, such as Salesforce, you will quickly realize Teams is just the start for 8×8 Voice. Forget having to train your Teams users…you probably will not even have to tell them! With CRM records automatically being updated, users can keep their current workflow without switching apps.

4.     Enhance business intelligence

Realtime data and speech analytics offer valuable insight into all your Teams and non-Teams calls—revealing key trends, call patterns and customer sentiments. With the 8×8 analytics suite your organization will have a plethora of reports easily accessible.

8×8 Voice for Microsoft Teams features native contact center capability, call recording, comprehensive analytics and integration with dozens of common business apps. Your organization will receive all the benefits of a global enterprise communication solution, saving you time and money without the obstacle of overseeing a communications infrastructure or having a negative impact on the Teams user experience. This single cloud platform with advanced telephony and contact center capabilities for Microsoft Teams is an impactful voice solution.

ACP CreativIT/CCCP is happy to help your organization join the hundreds of organizations with tens of thousands of users globally who rely on 8×8 for advanced communications for Teams. Contact us at to talk to one of our experts today or visit unified communications page here.

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