We strive to provide our customers with the highest level of service possible. From the first visit to order delivery and installation, we want you to be completely satisfied with your experience.
Upon delivery, if the product appears damaged, it should be refused. If the shipment is accepted, the customer must sign for it as damaged with the carrier. Customers should report damaged products to their sales team within two business days.
Unless specified otherwise, all products are covered by the manufacturer's warranty. Please identify any concerns within 20 days of the invoice date to meet the 30-day return window.
Any issues after the first 30 days will be subject to the restrictions and limitations imposed by our vendors.
All canceled orders/returns are subject to a 15% restocking fee. Opened or registered software is not returnable. Special order/non-stock items may not be returnable or subject to a higher restock fee. Vendor approval will be required before the return of opened hardware. Defective hardware may be returned for exchange only. Support blocks are non-refundable. Refund checks will be mailed.
A RETURN AUTHORIZATION (“RMA") REQUEST must be requested through your sales team. Merchandise must be returned within seven days of the issuance of the RMA.
Please do not write on the original packaging or boxes. In addition, save all boxes and packing material as required for returns/rebates and repairs.
ACP CreativIT inspects all returns and reserves the right to return merchandise that does not meet manufacturers' return authorization criteria.