Here are 17 questions we’ve compiled as great ways to make sure you are asking the right things when choosing an AV company to work with.
- How long have you been in business?
- Is AV your only area of expertise?
- With a great deal of AV being put on networks or using network infrastructures, do you have IT network engineers and experts with current industry certifications?
- Can you offer more than one solution at different cost levels, and explain the functional differences, to help us make the best decision possible?
- Please summarize your process for completing this project, from beginning to end, and how much total time it will take.
- Are you an authorized dealer for the products you will design and recommend?
- Do you have a dedicated project manager that would be assigned to a large project or a project that involves multiple trades?
- Will you provide schematic “as-built” drawings at the end of the project? What else will you provide in a “closing documents package”?
- How many of your employees are Certified Technology Specialists?
- Do you have employees with their CTS-D certificate and CTS-I certificate on staff?
- What is the average length of employment at your company?
- Will you provide training on how to use the system you design and install?
- Will you provide references for similar projects you have completed?
- What is the warranty of the system you will design and install?
- Will you provide a detailed Scope of Work for this project, and go over it with us in detail?
- Do you offer service and support after the installation and training have been completed?
- Do you offer managed services of this system after the installation and training have been completed?
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