In today’s world now more than ever, your business needs to have a solid executable Consumer Engagement (CX) Strategy. We will discuss why business need to move from “call center” conversations to building a CX Strategy. Once we understand the “why” we will discuss the two critical business/technology capabilities which make up a CX Strategy. Finally, we will bring the conversation full circle to the business value.
Instructed by Mitel’s Lou Gallagher.
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