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8x8_telephony

8×8 is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents.

8×8’s cloud telephony replaces traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions and conferencing.

8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems.

Product Overview

  • Virtual Office / Virtual Office Pro
    • Advanced IP Telephony and UCC
    • VO Mobile
    • IM/Chat
    • Unified Messaging
    • Call Recording
    • Virtual Office Meeting (web conferencing)
  • Virtual Contact Center
    • Multi Channel (voice, IM/Chat, Email, Fax)
    • Multi-Media Queuing
    • Skills-based Routing
    • Real-time Monitoring and Reporting
    • Support for Remote Agents
    • WFO/WFM Integration
    • CRM Integration

Why 8×8 Cloud Telephony?

  • Global services
    • 12 data centers
    • Patented geo-routing
    • Global extension-to-extension dialing
    • Service in 100+ countries
  • Single platform
    • HD audio/video conferencing
    • IM & chat
    • Mobile and desktop clients
    • Integrated omni-channel contact center
    • Single application for continuous communications
    • Out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
  • Enterprise grade
    • Superior security and compliance
    • Big data analytics
    • Guaranteed end-to-end 99.9975% SLA
    • Elite Touch Deployment
    • Five time Gartner UCaaS Magic Quadrant leader

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