8×8 is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents.
8×8’s cloud telephony replaces traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions and conferencing.
8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems.
Product Overview
- Virtual Office / Virtual Office Pro
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- Advanced IP Telephony and UCC
- VO Mobile
- IM/Chat
- Unified Messaging
- Call Recording
- Virtual Office Meeting (web conferencing)
- Virtual Contact Center
- Multi Channel (voice, IM/Chat, Email, Fax)
- Multi-Media Queuing
- Skills-based Routing
- Real-time Monitoring and Reporting
- Support for Remote Agents
- WFO/WFM Integration
- CRM Integration
Why 8×8 Cloud Telephony?
- Global services
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- 12 data centers
- Patented geo-routing
- Global extension-to-extension dialing
- Service in 100+ countries
- Single platform
- HD audio/video conferencing
- IM & chat
- Mobile and desktop clients
- Integrated omni-channel contact center
- Single application for continuous communications
- Out of the box integrations with Salesforce, Netsuite, Zendesk, Outlook, and Skype for Business
- Enterprise grade
- Superior security and compliance
- Big data analytics
- Guaranteed end-to-end 99.9975% SLA
- Elite Touch Deployment
- Five time Gartner UCaaS Magic Quadrant leader